survey_id
stringlengths 11
11
| survey_date
date32 | customer_id
stringlengths 11
11
| operator
stringclasses 4
values | survey_type
stringclasses 5
values | nps_score
int64 0
10
| nps_category
stringclasses 3
values | csat_score
int64 1
5
| network_quality_rating
int64 1
5
| customer_service_rating
int64 1
5
| value_for_money_rating
int64 1
5
| likelihood_to_recommend
int64 1
10
| city
stringclasses 15
values | customer_segment
stringclasses 4
values | tenure_months
int64 1
120
| channel
stringclasses 4
values |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
SRV00249701
| 2025-09-03
|
CUST4676116
|
9mobile
|
network_quality
| 6
|
detractor
| 5
| 2
| 5
| 1
| 5
|
Lagos
|
medium
| 19
|
app
|
SRV00249702
| 2025-09-08
|
CUST1823873
|
MTN
|
csat
| 5
|
detractor
| 4
| 3
| 1
| 3
| 7
|
Kano
|
light
| 27
|
call
|
SRV00249703
| 2025-09-07
|
CUST9206356
|
MTN
|
csat
| 10
|
promoter
| 5
| 1
| 3
| 5
| 5
|
Ilorin
|
medium
| 71
|
sms
|
SRV00249704
| 2025-09-24
|
CUST8584764
|
Glo
|
nps
| 0
|
detractor
| 3
| 1
| 2
| 4
| 7
|
Aba
|
light
| 33
|
sms
|
SRV00249705
| 2025-09-27
|
CUST7158696
|
MTN
|
csat
| 6
|
detractor
| 1
| 1
| 2
| 4
| 9
|
Abuja
|
light
| 108
|
app
|
SRV00249706
| 2025-09-23
|
CUST2617874
|
Airtel
|
nps
| 8
|
passive
| 4
| 1
| 3
| 1
| 9
|
Abeokuta
|
light
| 57
|
sms
|
SRV00249707
| 2025-09-08
|
CUST9460059
|
MTN
|
service_quality
| 10
|
promoter
| 4
| 2
| 5
| 2
| 6
|
Kano
|
light
| 106
|
call
|
SRV00249708
| 2025-09-13
|
CUST8426688
|
Glo
|
customer_care
| 0
|
detractor
| 4
| 5
| 2
| 1
| 3
|
Jos
|
light
| 44
|
app
|
SRV00249709
| 2025-09-27
|
CUST9016610
|
MTN
|
network_quality
| 3
|
detractor
| 3
| 5
| 4
| 4
| 2
|
Abuja
|
medium
| 59
|
call
|
SRV00249710
| 2025-09-21
|
CUST2489755
|
MTN
|
service_quality
| 9
|
promoter
| 5
| 5
| 1
| 4
| 4
|
Warri
|
medium
| 84
|
sms
|
SRV00249711
| 2025-09-03
|
CUST9307925
|
Airtel
|
nps
| 8
|
passive
| 5
| 4
| 3
| 3
| 3
|
Calabar
|
heavy
| 63
|
email
|
SRV00249712
| 2025-09-12
|
CUST4352072
|
MTN
|
customer_care
| 8
|
passive
| 3
| 4
| 5
| 4
| 10
|
Warri
|
light
| 43
|
app
|
SRV00249713
| 2025-09-17
|
CUST3388870
|
Glo
|
service_quality
| 5
|
detractor
| 2
| 4
| 4
| 5
| 7
|
Ilorin
|
medium
| 48
|
app
|
SRV00249714
| 2025-09-04
|
CUST5454746
|
MTN
|
nps
| 5
|
detractor
| 4
| 3
| 2
| 4
| 2
|
Port Harcourt
|
light
| 18
|
call
|
SRV00249715
| 2025-09-17
|
CUST4787763
|
Airtel
|
nps
| 4
|
detractor
| 4
| 1
| 1
| 4
| 3
|
Abeokuta
|
heavy
| 99
|
email
|
SRV00249716
| 2025-09-29
|
CUST1610682
|
Airtel
|
csat
| 4
|
detractor
| 4
| 2
| 2
| 5
| 3
|
Lagos
|
medium
| 68
|
app
|
SRV00249717
| 2025-09-30
|
CUST9035858
|
MTN
|
customer_care
| 8
|
passive
| 3
| 2
| 5
| 5
| 5
|
Enugu
|
heavy
| 74
|
sms
|
SRV00249718
| 2025-09-26
|
CUST4909125
|
Glo
|
customer_care
| 6
|
detractor
| 3
| 2
| 3
| 2
| 7
|
Ilorin
|
light
| 29
|
sms
|
SRV00249719
| 2025-09-16
|
CUST4422686
|
MTN
|
nps
| 6
|
detractor
| 3
| 5
| 1
| 4
| 7
|
Ilorin
|
light
| 19
|
app
|
SRV00249720
| 2025-09-25
|
CUST7349968
|
Airtel
|
network_quality
| 7
|
passive
| 3
| 5
| 2
| 4
| 1
|
Port Harcourt
|
light
| 63
|
sms
|
SRV00249721
| 2025-09-29
|
CUST5965458
|
MTN
|
customer_care
| 9
|
promoter
| 4
| 3
| 3
| 2
| 8
|
Ilorin
|
light
| 20
|
email
|
SRV00249722
| 2025-09-27
|
CUST6600053
|
MTN
|
customer_care
| 1
|
detractor
| 4
| 4
| 4
| 3
| 1
|
Aba
|
light
| 8
|
app
|
SRV00249723
| 2025-09-19
|
CUST8647329
|
Airtel
|
network_quality
| 2
|
detractor
| 5
| 4
| 4
| 2
| 10
|
Enugu
|
medium
| 77
|
app
|
SRV00249724
| 2025-09-01
|
CUST4769254
|
MTN
|
csat
| 4
|
detractor
| 4
| 1
| 3
| 1
| 4
|
Abuja
|
medium
| 110
|
email
|
SRV00249725
| 2025-09-07
|
CUST9602851
|
MTN
|
network_quality
| 2
|
detractor
| 4
| 4
| 1
| 4
| 9
|
Calabar
|
light
| 37
|
email
|
SRV00249726
| 2025-09-23
|
CUST7349172
|
Glo
|
service_quality
| 2
|
detractor
| 5
| 1
| 3
| 2
| 6
|
Enugu
|
medium
| 60
|
email
|
SRV00249727
| 2025-10-01
|
CUST3248874
|
9mobile
|
network_quality
| 6
|
detractor
| 5
| 2
| 1
| 5
| 3
|
Onitsha
|
light
| 15
|
email
|
SRV00249728
| 2025-09-08
|
CUST7485265
|
Airtel
|
nps
| 6
|
detractor
| 1
| 5
| 5
| 3
| 8
|
Abuja
|
heavy
| 43
|
sms
|
SRV00249729
| 2025-09-12
|
CUST8408710
|
Airtel
|
service_quality
| 6
|
detractor
| 4
| 4
| 3
| 4
| 10
|
Calabar
|
enterprise
| 106
|
app
|
SRV00249730
| 2025-09-01
|
CUST5536593
|
Airtel
|
service_quality
| 8
|
passive
| 3
| 5
| 2
| 3
| 10
|
Abeokuta
|
medium
| 99
|
app
|
SRV00249731
| 2025-09-29
|
CUST8056053
|
9mobile
|
nps
| 7
|
passive
| 1
| 5
| 1
| 3
| 3
|
Benin City
|
medium
| 49
|
app
|
SRV00249732
| 2025-09-16
|
CUST4165018
|
9mobile
|
customer_care
| 6
|
detractor
| 3
| 5
| 4
| 3
| 9
|
Kaduna
|
heavy
| 52
|
sms
|
SRV00249733
| 2025-09-05
|
CUST9995590
|
Airtel
|
csat
| 5
|
detractor
| 4
| 4
| 4
| 1
| 5
|
Ilorin
|
light
| 87
|
email
|
SRV00249734
| 2025-09-14
|
CUST3058922
|
MTN
|
csat
| 8
|
passive
| 4
| 2
| 5
| 4
| 4
|
Warri
|
light
| 69
|
email
|
SRV00249735
| 2025-09-14
|
CUST2814652
|
MTN
|
nps
| 6
|
detractor
| 3
| 2
| 5
| 3
| 5
|
Calabar
|
light
| 20
|
call
|
SRV00249736
| 2025-09-05
|
CUST3078681
|
9mobile
|
service_quality
| 7
|
passive
| 5
| 5
| 5
| 4
| 10
|
Calabar
|
medium
| 2
|
app
|
SRV00249737
| 2025-09-02
|
CUST8757465
|
MTN
|
nps
| 1
|
detractor
| 5
| 4
| 1
| 5
| 8
|
Aba
|
light
| 66
|
sms
|
SRV00249738
| 2025-09-21
|
CUST6600619
|
Glo
|
nps
| 8
|
passive
| 3
| 5
| 3
| 4
| 8
|
Ibadan
|
medium
| 9
|
app
|
SRV00249739
| 2025-09-23
|
CUST6152848
|
Glo
|
customer_care
| 1
|
detractor
| 3
| 1
| 4
| 3
| 1
|
Aba
|
light
| 44
|
sms
|
SRV00249740
| 2025-09-22
|
CUST9363909
|
MTN
|
csat
| 5
|
detractor
| 2
| 3
| 2
| 2
| 10
|
Aba
|
light
| 52
|
email
|
SRV00249741
| 2025-09-19
|
CUST7324157
|
Glo
|
csat
| 1
|
detractor
| 3
| 2
| 3
| 4
| 5
|
Port Harcourt
|
heavy
| 116
|
sms
|
SRV00249742
| 2025-09-05
|
CUST2429313
|
9mobile
|
customer_care
| 7
|
passive
| 3
| 3
| 2
| 2
| 4
|
Jos
|
light
| 95
|
email
|
SRV00249743
| 2025-09-20
|
CUST8562508
|
MTN
|
network_quality
| 6
|
detractor
| 2
| 1
| 5
| 2
| 3
|
Calabar
|
medium
| 98
|
sms
|
SRV00249744
| 2025-09-04
|
CUST9164907
|
MTN
|
network_quality
| 7
|
passive
| 4
| 3
| 5
| 3
| 5
|
Calabar
|
light
| 83
|
email
|
SRV00249745
| 2025-09-19
|
CUST6946621
|
9mobile
|
nps
| 3
|
detractor
| 1
| 4
| 3
| 1
| 7
|
Jos
|
light
| 23
|
email
|
SRV00249746
| 2025-09-23
|
CUST1552702
|
9mobile
|
service_quality
| 4
|
detractor
| 3
| 1
| 4
| 4
| 2
|
Enugu
|
light
| 23
|
app
|
SRV00249747
| 2025-09-11
|
CUST4058209
|
Glo
|
nps
| 3
|
detractor
| 3
| 4
| 3
| 4
| 8
|
Lagos
|
medium
| 118
|
sms
|
SRV00249748
| 2025-09-27
|
CUST2988508
|
MTN
|
csat
| 0
|
detractor
| 5
| 1
| 2
| 3
| 4
|
Onitsha
|
medium
| 84
|
app
|
SRV00249749
| 2025-09-08
|
CUST5928977
|
9mobile
|
customer_care
| 9
|
promoter
| 3
| 2
| 4
| 3
| 7
|
Jos
|
light
| 78
|
sms
|
SRV00249750
| 2025-09-08
|
CUST6992559
|
Airtel
|
csat
| 3
|
detractor
| 5
| 2
| 2
| 3
| 6
|
Warri
|
light
| 71
|
email
|
SRV00249751
| 2025-09-08
|
CUST8272956
|
Airtel
|
service_quality
| 9
|
promoter
| 2
| 1
| 3
| 1
| 3
|
Warri
|
light
| 56
|
app
|
SRV00249752
| 2025-09-16
|
CUST4697284
|
Airtel
|
csat
| 2
|
detractor
| 5
| 4
| 3
| 4
| 7
|
Lagos
|
heavy
| 47
|
email
|
SRV00249753
| 2025-09-19
|
CUST8088899
|
MTN
|
csat
| 6
|
detractor
| 3
| 3
| 4
| 4
| 4
|
Jos
|
light
| 21
|
sms
|
SRV00249754
| 2025-09-06
|
CUST9044401
|
Glo
|
customer_care
| 4
|
detractor
| 1
| 3
| 4
| 2
| 5
|
Jos
|
medium
| 30
|
app
|
SRV00249755
| 2025-09-06
|
CUST9322716
|
MTN
|
network_quality
| 4
|
detractor
| 5
| 5
| 3
| 2
| 7
|
Warri
|
medium
| 67
|
sms
|
SRV00249756
| 2025-09-27
|
CUST7620611
|
Airtel
|
network_quality
| 8
|
passive
| 2
| 1
| 5
| 2
| 4
|
Lagos
|
heavy
| 53
|
app
|
SRV00249757
| 2025-09-08
|
CUST9966342
|
Airtel
|
customer_care
| 3
|
detractor
| 1
| 1
| 1
| 3
| 9
|
Onitsha
|
enterprise
| 6
|
call
|
SRV00249758
| 2025-09-19
|
CUST2838236
|
9mobile
|
service_quality
| 7
|
passive
| 5
| 5
| 3
| 2
| 2
|
Lagos
|
light
| 30
|
app
|
SRV00249759
| 2025-09-22
|
CUST9094479
|
Airtel
|
service_quality
| 7
|
passive
| 3
| 5
| 5
| 1
| 5
|
Ibadan
|
light
| 89
|
app
|
SRV00249760
| 2025-09-21
|
CUST3892036
|
Glo
|
network_quality
| 8
|
passive
| 3
| 3
| 1
| 5
| 2
|
Calabar
|
light
| 61
|
app
|
SRV00249761
| 2025-09-08
|
CUST7465268
|
MTN
|
nps
| 10
|
promoter
| 5
| 5
| 1
| 4
| 4
|
Port Harcourt
|
light
| 100
|
sms
|
SRV00249762
| 2025-09-11
|
CUST1148694
|
Airtel
|
service_quality
| 6
|
detractor
| 4
| 4
| 2
| 5
| 6
|
Benin City
|
medium
| 47
|
email
|
SRV00249763
| 2025-09-28
|
CUST1528293
|
Glo
|
nps
| 6
|
detractor
| 1
| 5
| 4
| 1
| 8
|
Lagos
|
light
| 48
|
app
|
SRV00249764
| 2025-09-11
|
CUST6434364
|
MTN
|
network_quality
| 8
|
passive
| 4
| 4
| 4
| 1
| 3
|
Abeokuta
|
medium
| 47
|
app
|
SRV00249765
| 2025-09-14
|
CUST8749757
|
Glo
|
nps
| 10
|
promoter
| 4
| 5
| 2
| 4
| 1
|
Lagos
|
light
| 19
|
app
|
SRV00249766
| 2025-09-14
|
CUST2704540
|
9mobile
|
nps
| 5
|
detractor
| 3
| 5
| 1
| 1
| 4
|
Ilorin
|
heavy
| 100
|
call
|
SRV00249767
| 2025-09-24
|
CUST7139524
|
MTN
|
nps
| 7
|
passive
| 1
| 4
| 1
| 5
| 5
|
Jos
|
heavy
| 51
|
sms
|
SRV00249768
| 2025-09-15
|
CUST7230081
|
MTN
|
service_quality
| 5
|
detractor
| 4
| 5
| 3
| 4
| 8
|
Warri
|
medium
| 77
|
sms
|
SRV00249769
| 2025-09-11
|
CUST9092574
|
9mobile
|
csat
| 6
|
detractor
| 5
| 1
| 3
| 2
| 10
|
Ilorin
|
medium
| 97
|
email
|
SRV00249770
| 2025-09-10
|
CUST2883484
|
MTN
|
network_quality
| 1
|
detractor
| 4
| 2
| 4
| 2
| 1
|
Calabar
|
light
| 43
|
app
|
SRV00249771
| 2025-09-22
|
CUST2485261
|
Glo
|
nps
| 4
|
detractor
| 5
| 1
| 4
| 5
| 2
|
Kano
|
medium
| 61
|
app
|
SRV00249772
| 2025-09-07
|
CUST3833158
|
Airtel
|
network_quality
| 4
|
detractor
| 4
| 4
| 5
| 2
| 8
|
Ilorin
|
medium
| 52
|
app
|
SRV00249773
| 2025-09-26
|
CUST3386337
|
MTN
|
network_quality
| 8
|
passive
| 5
| 5
| 4
| 5
| 8
|
Aba
|
medium
| 45
|
app
|
SRV00249774
| 2025-09-25
|
CUST6317909
|
Airtel
|
service_quality
| 9
|
promoter
| 3
| 1
| 4
| 3
| 1
|
Abeokuta
|
heavy
| 17
|
app
|
SRV00249775
| 2025-09-30
|
CUST1650078
|
MTN
|
network_quality
| 3
|
detractor
| 5
| 5
| 1
| 1
| 6
|
Abeokuta
|
light
| 3
|
app
|
SRV00249776
| 2025-09-01
|
CUST1376254
|
Airtel
|
csat
| 8
|
passive
| 4
| 3
| 5
| 3
| 8
|
Lagos
|
medium
| 8
|
sms
|
SRV00249777
| 2025-09-06
|
CUST3999594
|
Glo
|
customer_care
| 5
|
detractor
| 5
| 3
| 2
| 5
| 7
|
Enugu
|
medium
| 27
|
call
|
SRV00249778
| 2025-09-13
|
CUST9108372
|
MTN
|
network_quality
| 3
|
detractor
| 3
| 3
| 3
| 1
| 5
|
Kano
|
light
| 114
|
call
|
SRV00249779
| 2025-09-13
|
CUST1188759
|
Airtel
|
nps
| 9
|
promoter
| 3
| 3
| 1
| 4
| 7
|
Port Harcourt
|
light
| 90
|
sms
|
SRV00249780
| 2025-09-25
|
CUST5241711
|
Glo
|
network_quality
| 9
|
promoter
| 4
| 1
| 2
| 2
| 1
|
Port Harcourt
|
light
| 93
|
call
|
SRV00249781
| 2025-09-09
|
CUST9217531
|
MTN
|
network_quality
| 8
|
passive
| 4
| 4
| 1
| 5
| 8
|
Onitsha
|
enterprise
| 67
|
sms
|
SRV00249782
| 2025-09-19
|
CUST5300631
|
MTN
|
network_quality
| 0
|
detractor
| 2
| 5
| 5
| 5
| 2
|
Onitsha
|
light
| 75
|
email
|
SRV00249783
| 2025-09-08
|
CUST7653864
|
MTN
|
customer_care
| 5
|
detractor
| 3
| 2
| 2
| 1
| 1
|
Calabar
|
light
| 64
|
email
|
SRV00249784
| 2025-09-19
|
CUST4419165
|
9mobile
|
customer_care
| 10
|
promoter
| 5
| 2
| 5
| 4
| 7
|
Benin City
|
light
| 82
|
sms
|
SRV00249785
| 2025-09-27
|
CUST5759253
|
Airtel
|
nps
| 4
|
detractor
| 3
| 4
| 5
| 4
| 3
|
Ibadan
|
medium
| 52
|
email
|
SRV00249786
| 2025-09-13
|
CUST4604590
|
Airtel
|
service_quality
| 2
|
detractor
| 3
| 3
| 1
| 1
| 10
|
Benin City
|
light
| 77
|
sms
|
SRV00249787
| 2025-09-13
|
CUST9231581
|
Airtel
|
customer_care
| 7
|
passive
| 4
| 5
| 5
| 5
| 9
|
Aba
|
light
| 20
|
email
|
SRV00249788
| 2025-09-08
|
CUST1433357
|
9mobile
|
customer_care
| 0
|
detractor
| 4
| 5
| 2
| 4
| 3
|
Lagos
|
heavy
| 94
|
call
|
SRV00249789
| 2025-09-11
|
CUST1934177
|
MTN
|
csat
| 5
|
detractor
| 4
| 4
| 4
| 2
| 6
|
Enugu
|
light
| 72
|
app
|
SRV00249790
| 2025-09-29
|
CUST7516902
|
Glo
|
csat
| 7
|
passive
| 5
| 1
| 3
| 5
| 7
|
Benin City
|
light
| 57
|
email
|
SRV00249791
| 2025-09-14
|
CUST3224832
|
MTN
|
customer_care
| 3
|
detractor
| 3
| 4
| 4
| 4
| 5
|
Warri
|
light
| 93
|
app
|
SRV00249792
| 2025-09-01
|
CUST5883922
|
Glo
|
service_quality
| 7
|
passive
| 4
| 1
| 1
| 2
| 9
|
Port Harcourt
|
medium
| 48
|
sms
|
SRV00249793
| 2025-09-27
|
CUST7236499
|
Glo
|
network_quality
| 8
|
passive
| 4
| 5
| 5
| 5
| 1
|
Ibadan
|
light
| 29
|
email
|
SRV00249794
| 2025-09-26
|
CUST8396680
|
Glo
|
network_quality
| 5
|
detractor
| 1
| 4
| 4
| 5
| 9
|
Jos
|
medium
| 12
|
email
|
SRV00249795
| 2025-09-24
|
CUST8303044
|
9mobile
|
customer_care
| 6
|
detractor
| 3
| 1
| 2
| 3
| 1
|
Abeokuta
|
medium
| 15
|
sms
|
SRV00249796
| 2025-09-01
|
CUST1670282
|
MTN
|
customer_care
| 5
|
detractor
| 3
| 4
| 1
| 5
| 10
|
Enugu
|
light
| 110
|
call
|
SRV00249797
| 2025-09-29
|
CUST4706471
|
MTN
|
csat
| 6
|
detractor
| 4
| 3
| 5
| 1
| 10
|
Warri
|
light
| 7
|
email
|
SRV00249798
| 2025-09-18
|
CUST5608294
|
Glo
|
customer_care
| 6
|
detractor
| 3
| 5
| 2
| 2
| 8
|
Calabar
|
medium
| 96
|
sms
|
SRV00249799
| 2025-09-12
|
CUST9522350
|
Glo
|
network_quality
| 9
|
promoter
| 1
| 5
| 3
| 2
| 9
|
Calabar
|
medium
| 83
|
sms
|
SRV00249800
| 2025-09-12
|
CUST5388069
|
MTN
|
csat
| 6
|
detractor
| 5
| 3
| 2
| 2
| 9
|
Abeokuta
|
medium
| 87
|
email
|
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