ticket_id
stringlengths 13
13
| customer_id
stringlengths 11
11
| disco
stringclasses 10
values | category
stringclasses 4
values | channel
stringclasses 4
values | created_time
stringdate 2024-01-01 00:13:13
2024-12-30 23:54:32
| resolved_time
stringdate 2024-01-01 00:37:08
2024-12-31 00:24:40
| sla_met
bool 1
class | outcome
stringclasses 3
values |
|---|---|---|---|---|---|---|---|---|
CMP-000000100
|
CUS-0458521
|
Eko
|
billing
|
walk_in
|
2024-09-09 02:51:16
|
2024-09-09 03:20:16
| true
|
resolved
|
CMP-000000101
|
CUS-0938968
|
Ikeja
|
outage
|
call_center
|
2024-12-13 16:38:06
|
2024-12-13 17:47:06
| true
|
partial
|
CMP-000000102
|
CUS-0013985
|
Kaduna
|
outage
|
walk_in
|
2024-06-24 00:13:59
|
2024-06-24 00:39:59
| true
|
unresolved
|
CMP-000000103
|
CUS-0136322
|
Kano
|
service
|
call_center
|
2024-05-16 05:04:20
|
2024-05-16 06:02:20
| true
|
resolved
|
CMP-000000104
|
CUS-0163180
|
Enugu
|
meter
|
call_center
|
2024-07-05 09:52:01
|
2024-07-05 10:57:01
| true
|
resolved
|
CMP-000000105
|
CUS-0319545
|
Ibadan
|
billing
|
call_center
|
2024-02-18 05:20:23
|
2024-02-18 06:22:23
| true
|
resolved
|
CMP-000000106
|
CUS-0185973
|
Kano
|
billing
|
walk_in
|
2024-06-25 23:31:10
|
2024-06-26 00:05:10
| true
|
resolved
|
CMP-000000107
|
CUS-0259072
|
Ikeja
|
outage
|
mobile_app
|
2024-08-20 03:18:37
|
2024-08-20 03:57:37
| true
|
resolved
|
CMP-000000108
|
CUS-0835233
|
Kaduna
|
service
|
call_center
|
2024-03-17 05:35:42
|
2024-03-17 05:57:42
| true
|
resolved
|
CMP-000000109
|
CUS-0806503
|
Jos
|
outage
|
walk_in
|
2024-08-09 00:32:28
|
2024-08-09 00:52:28
| true
|
resolved
|
CMP-000000110
|
CUS-0388272
|
Ibadan
|
outage
|
mobile_app
|
2024-10-15 18:06:18
|
2024-10-15 18:20:18
| true
|
resolved
|
CMP-000000111
|
CUS-0316093
|
Benin
|
service
|
walk_in
|
2024-02-05 02:19:02
|
2024-02-05 02:41:02
| true
|
resolved
|
CMP-000000112
|
CUS-0955789
|
Port Harcourt
|
service
|
call_center
|
2024-04-13 06:45:37
|
2024-04-13 06:56:37
| true
|
resolved
|
CMP-000000113
|
CUS-0481737
|
Eko
|
billing
|
call_center
|
2024-07-12 10:27:41
|
2024-07-12 10:44:41
| true
|
resolved
|
CMP-000000114
|
CUS-0510546
|
Port Harcourt
|
outage
|
call_center
|
2024-06-25 22:44:32
|
2024-06-25 23:08:32
| true
|
resolved
|
CMP-000000115
|
CUS-0156278
|
Ibadan
|
billing
|
call_center
|
2024-12-30 05:41:50
|
2024-12-30 06:06:50
| true
|
resolved
|
CMP-000000116
|
CUS-0965805
|
Abuja
|
outage
|
call_center
|
2024-09-28 10:31:24
|
2024-09-28 11:53:24
| true
|
resolved
|
CMP-000000117
|
CUS-0796845
|
Benin
|
meter
|
mobile_app
|
2024-10-10 18:26:18
|
2024-10-10 18:44:18
| true
|
resolved
|
CMP-000000118
|
CUS-0864340
|
Ikeja
|
billing
|
walk_in
|
2024-12-10 03:49:10
|
2024-12-10 04:21:10
| true
|
partial
|
CMP-000000119
|
CUS-0868259
|
Abuja
|
meter
|
call_center
|
2024-02-24 15:31:04
|
2024-02-24 15:44:04
| true
|
resolved
|
CMP-000000120
|
CUS-0504402
|
Kano
|
outage
|
mobile_app
|
2024-09-29 19:51:18
|
2024-09-29 20:41:18
| true
|
resolved
|
CMP-000000121
|
CUS-0131420
|
Abuja
|
service
|
walk_in
|
2024-02-21 21:51:00
|
2024-02-21 22:08:00
| true
|
resolved
|
CMP-000000122
|
CUS-0852921
|
Ibadan
|
meter
|
call_center
|
2024-02-11 05:29:36
|
2024-02-11 05:58:36
| true
|
resolved
|
CMP-000000123
|
CUS-0262567
|
Ikeja
|
billing
|
call_center
|
2024-02-20 16:09:05
|
2024-02-20 19:08:05
| true
|
resolved
|
CMP-000000124
|
CUS-0385674
|
Ikeja
|
billing
|
walk_in
|
2024-05-21 22:38:25
|
2024-05-21 23:17:25
| true
|
partial
|
CMP-000000125
|
CUS-0025798
|
Abuja
|
billing
|
mobile_app
|
2024-04-08 13:04:40
|
2024-04-08 13:27:40
| true
|
resolved
|
CMP-000000126
|
CUS-0191226
|
Ibadan
|
outage
|
walk_in
|
2024-12-22 16:49:31
|
2024-12-22 17:01:31
| true
|
resolved
|
CMP-000000127
|
CUS-0112843
|
Benin
|
outage
|
email
|
2024-10-17 09:32:27
|
2024-10-17 09:50:27
| true
|
resolved
|
CMP-000000128
|
CUS-0700622
|
Eko
|
service
|
call_center
|
2024-08-16 10:33:43
|
2024-08-16 11:17:43
| true
|
resolved
|
CMP-000000129
|
CUS-0756108
|
Ikeja
|
service
|
call_center
|
2024-08-23 10:00:24
|
2024-08-23 11:29:24
| true
|
resolved
|
CMP-000000130
|
CUS-0907541
|
Ikeja
|
billing
|
call_center
|
2024-12-23 20:27:01
|
2024-12-23 20:47:01
| true
|
resolved
|
CMP-000000131
|
CUS-0954894
|
Abuja
|
outage
|
call_center
|
2024-09-03 02:25:28
|
2024-09-03 02:38:28
| true
|
resolved
|
CMP-000000132
|
CUS-0118680
|
Jos
|
outage
|
call_center
|
2024-11-06 00:05:55
|
2024-11-06 00:36:55
| true
|
resolved
|
CMP-000000133
|
CUS-0823473
|
Kano
|
billing
|
call_center
|
2024-03-31 17:06:06
|
2024-03-31 17:21:06
| true
|
resolved
|
CMP-000000134
|
CUS-0706732
|
Benin
|
outage
|
mobile_app
|
2024-06-19 22:38:25
|
2024-06-19 23:19:25
| true
|
resolved
|
CMP-000000135
|
CUS-0401324
|
Ibadan
|
outage
|
walk_in
|
2024-05-04 06:59:59
|
2024-05-04 07:42:59
| true
|
resolved
|
CMP-000000136
|
CUS-0649549
|
Jos
|
billing
|
mobile_app
|
2024-02-20 04:34:14
|
2024-02-20 05:57:14
| true
|
unresolved
|
CMP-000000137
|
CUS-0951182
|
Port Harcourt
|
outage
|
email
|
2024-12-17 03:31:45
|
2024-12-17 04:21:45
| true
|
resolved
|
CMP-000000138
|
CUS-0154605
|
Ibadan
|
outage
|
email
|
2024-01-26 19:58:34
|
2024-01-26 20:20:34
| true
|
resolved
|
CMP-000000139
|
CUS-0120519
|
Enugu
|
meter
|
call_center
|
2024-07-06 05:44:22
|
2024-07-06 05:58:22
| true
|
resolved
|
CMP-000000140
|
CUS-0308508
|
Jos
|
outage
|
call_center
|
2024-08-17 14:10:18
|
2024-08-17 15:07:18
| true
|
resolved
|
CMP-000000141
|
CUS-0414128
|
Benin
|
service
|
walk_in
|
2024-11-16 10:08:58
|
2024-11-16 10:21:58
| true
|
resolved
|
CMP-000000142
|
CUS-0256883
|
Ibadan
|
billing
|
call_center
|
2024-10-18 12:57:04
|
2024-10-18 13:21:04
| true
|
resolved
|
CMP-000000143
|
CUS-0713707
|
Ibadan
|
outage
|
walk_in
|
2024-10-11 00:20:01
|
2024-10-11 00:38:01
| true
|
resolved
|
CMP-000000144
|
CUS-0410081
|
Kano
|
outage
|
call_center
|
2024-11-01 09:30:59
|
2024-11-01 10:37:59
| true
|
partial
|
CMP-000000145
|
CUS-0423086
|
Ikeja
|
meter
|
call_center
|
2024-11-28 07:18:42
|
2024-11-28 07:59:42
| true
|
resolved
|
CMP-000000146
|
CUS-0486834
|
Kano
|
meter
|
mobile_app
|
2024-08-22 07:04:09
|
2024-08-22 07:25:09
| true
|
resolved
|
CMP-000000147
|
CUS-0817799
|
Abuja
|
billing
|
walk_in
|
2024-12-26 07:46:23
|
2024-12-26 07:56:23
| true
|
partial
|
CMP-000000148
|
CUS-0298349
|
Ikeja
|
meter
|
call_center
|
2024-05-11 09:17:57
|
2024-05-11 09:50:57
| true
|
partial
|
CMP-000000149
|
CUS-0923753
|
Port Harcourt
|
service
|
call_center
|
2024-10-01 07:15:49
|
2024-10-01 07:31:49
| true
|
unresolved
|
CMP-000000150
|
CUS-0847903
|
Ikeja
|
billing
|
call_center
|
2024-10-20 09:22:55
|
2024-10-20 09:47:55
| true
|
resolved
|
CMP-000000151
|
CUS-0518728
|
Kaduna
|
outage
|
call_center
|
2024-09-13 15:38:36
|
2024-09-13 16:13:36
| true
|
partial
|
CMP-000000152
|
CUS-0112793
|
Eko
|
meter
|
mobile_app
|
2024-07-23 06:11:29
|
2024-07-23 06:42:29
| true
|
resolved
|
CMP-000000153
|
CUS-0446037
|
Abuja
|
outage
|
call_center
|
2024-07-12 19:18:17
|
2024-07-12 19:37:17
| true
|
partial
|
CMP-000000154
|
CUS-0419671
|
Port Harcourt
|
billing
|
call_center
|
2024-03-15 00:27:30
|
2024-03-15 00:44:30
| true
|
resolved
|
CMP-000000155
|
CUS-0278756
|
Port Harcourt
|
service
|
email
|
2024-07-03 17:44:09
|
2024-07-03 18:11:09
| true
|
resolved
|
CMP-000000156
|
CUS-0215004
|
Jos
|
service
|
call_center
|
2024-08-11 13:12:08
|
2024-08-11 13:23:08
| true
|
resolved
|
CMP-000000157
|
CUS-0897272
|
Eko
|
billing
|
call_center
|
2024-09-16 13:29:50
|
2024-09-16 13:48:50
| true
|
resolved
|
CMP-000000158
|
CUS-0398998
|
Eko
|
service
|
call_center
|
2024-12-12 01:23:46
|
2024-12-12 01:54:46
| true
|
resolved
|
CMP-000000159
|
CUS-0851699
|
Benin
|
outage
|
call_center
|
2024-08-03 00:55:21
|
2024-08-03 01:18:21
| true
|
resolved
|
CMP-000000160
|
CUS-0559478
|
Enugu
|
meter
|
email
|
2024-05-06 11:37:22
|
2024-05-06 11:50:22
| true
|
resolved
|
CMP-000000161
|
CUS-0962744
|
Jos
|
meter
|
walk_in
|
2024-08-11 02:40:34
|
2024-08-11 02:56:34
| true
|
resolved
|
CMP-000000162
|
CUS-0741936
|
Kano
|
service
|
call_center
|
2024-09-16 02:01:59
|
2024-09-16 02:22:59
| true
|
partial
|
CMP-000000163
|
CUS-0319526
|
Abuja
|
outage
|
mobile_app
|
2024-11-27 05:07:04
|
2024-11-27 06:33:04
| true
|
resolved
|
CMP-000000164
|
CUS-0044386
|
Benin
|
meter
|
mobile_app
|
2024-09-05 02:50:42
|
2024-09-05 03:56:42
| true
|
resolved
|
CMP-000000165
|
CUS-0716257
|
Kano
|
billing
|
walk_in
|
2024-10-25 12:11:29
|
2024-10-25 12:26:29
| true
|
resolved
|
CMP-000000166
|
CUS-0090465
|
Abuja
|
meter
|
call_center
|
2024-07-20 21:01:21
|
2024-07-20 21:50:21
| true
|
unresolved
|
CMP-000000167
|
CUS-0264502
|
Kano
|
service
|
call_center
|
2024-10-17 06:03:30
|
2024-10-17 06:33:30
| true
|
resolved
|
CMP-000000168
|
CUS-0989638
|
Eko
|
service
|
call_center
|
2024-03-30 02:34:41
|
2024-03-30 02:44:41
| true
|
resolved
|
CMP-000000169
|
CUS-0548219
|
Ikeja
|
meter
|
call_center
|
2024-10-01 23:45:08
|
2024-10-01 23:55:08
| true
|
resolved
|
CMP-000000170
|
CUS-0329878
|
Kaduna
|
billing
|
call_center
|
2024-10-16 08:00:45
|
2024-10-16 08:10:45
| true
|
resolved
|
CMP-000000171
|
CUS-0625567
|
Ikeja
|
outage
|
walk_in
|
2024-10-27 07:36:04
|
2024-10-27 09:13:04
| true
|
resolved
|
CMP-000000172
|
CUS-0053279
|
Benin
|
meter
|
walk_in
|
2024-11-29 00:21:17
|
2024-11-29 00:37:17
| true
|
partial
|
CMP-000000173
|
CUS-0361174
|
Benin
|
meter
|
email
|
2024-03-24 06:48:06
|
2024-03-24 07:15:06
| true
|
resolved
|
CMP-000000174
|
CUS-0271646
|
Eko
|
outage
|
call_center
|
2024-09-27 02:44:06
|
2024-09-27 02:54:06
| true
|
unresolved
|
CMP-000000175
|
CUS-0095110
|
Eko
|
outage
|
mobile_app
|
2024-05-15 02:00:23
|
2024-05-15 02:12:23
| true
|
partial
|
CMP-000000176
|
CUS-0051554
|
Kaduna
|
outage
|
call_center
|
2024-09-05 14:00:02
|
2024-09-05 14:19:02
| true
|
resolved
|
CMP-000000177
|
CUS-0111658
|
Benin
|
outage
|
mobile_app
|
2024-04-04 15:37:08
|
2024-04-04 16:05:08
| true
|
resolved
|
CMP-000000178
|
CUS-0792632
|
Kano
|
billing
|
mobile_app
|
2024-09-30 12:40:09
|
2024-09-30 12:58:09
| true
|
resolved
|
CMP-000000179
|
CUS-0923494
|
Ibadan
|
outage
|
call_center
|
2024-11-21 21:34:37
|
2024-11-21 22:05:37
| true
|
partial
|
CMP-000000180
|
CUS-0524436
|
Port Harcourt
|
outage
|
email
|
2024-04-09 17:35:16
|
2024-04-09 18:16:16
| true
|
partial
|
CMP-000000181
|
CUS-0354535
|
Ibadan
|
outage
|
walk_in
|
2024-05-14 21:10:18
|
2024-05-14 21:21:18
| true
|
resolved
|
CMP-000000182
|
CUS-0467538
|
Kano
|
billing
|
walk_in
|
2024-09-17 16:08:03
|
2024-09-17 16:38:03
| true
|
resolved
|
CMP-000000183
|
CUS-0309023
|
Enugu
|
outage
|
call_center
|
2024-02-08 08:33:40
|
2024-02-08 08:43:40
| true
|
resolved
|
CMP-000000184
|
CUS-0866541
|
Enugu
|
billing
|
walk_in
|
2024-12-01 20:21:31
|
2024-12-01 21:02:31
| true
|
resolved
|
CMP-000000185
|
CUS-0971996
|
Jos
|
outage
|
mobile_app
|
2024-07-12 09:56:09
|
2024-07-12 10:45:09
| true
|
resolved
|
CMP-000000186
|
CUS-0655312
|
Port Harcourt
|
meter
|
call_center
|
2024-04-01 09:02:12
|
2024-04-01 09:28:12
| true
|
resolved
|
CMP-000000187
|
CUS-0891508
|
Port Harcourt
|
outage
|
call_center
|
2024-08-15 03:35:46
|
2024-08-15 04:35:46
| true
|
partial
|
CMP-000000188
|
CUS-0686976
|
Ikeja
|
outage
|
call_center
|
2024-01-13 02:07:14
|
2024-01-13 02:23:14
| true
|
resolved
|
CMP-000000189
|
CUS-0498076
|
Benin
|
billing
|
walk_in
|
2024-09-20 01:31:49
|
2024-09-20 01:55:49
| true
|
resolved
|
CMP-000000190
|
CUS-0181729
|
Benin
|
service
|
call_center
|
2024-05-03 06:33:10
|
2024-05-03 06:58:10
| true
|
resolved
|
CMP-000000191
|
CUS-0439396
|
Abuja
|
billing
|
walk_in
|
2024-05-30 08:54:34
|
2024-05-30 09:30:34
| true
|
resolved
|
CMP-000000192
|
CUS-0748620
|
Abuja
|
service
|
call_center
|
2024-10-15 20:40:20
|
2024-10-15 20:59:20
| true
|
resolved
|
CMP-000000193
|
CUS-0450004
|
Jos
|
billing
|
email
|
2024-08-04 10:47:01
|
2024-08-04 11:36:01
| true
|
resolved
|
CMP-000000194
|
CUS-0786536
|
Port Harcourt
|
outage
|
call_center
|
2024-07-12 04:24:22
|
2024-07-12 04:52:22
| true
|
resolved
|
CMP-000000195
|
CUS-0294633
|
Ikeja
|
outage
|
walk_in
|
2024-02-09 01:56:00
|
2024-02-09 02:06:00
| true
|
resolved
|
CMP-000000196
|
CUS-0519700
|
Kano
|
meter
|
call_center
|
2024-01-03 01:51:32
|
2024-01-03 02:49:32
| true
|
resolved
|
CMP-000000197
|
CUS-0052231
|
Abuja
|
outage
|
call_center
|
2024-01-19 12:12:27
|
2024-01-19 12:39:27
| true
|
resolved
|
CMP-000000198
|
CUS-0375109
|
Benin
|
outage
|
walk_in
|
2024-02-02 23:45:11
|
2024-02-03 01:09:11
| true
|
unresolved
|
CMP-000000199
|
CUS-0053561
|
Ikeja
|
service
|
email
|
2024-11-05 05:20:23
|
2024-11-05 06:05:23
| true
|
resolved
|
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