text
stringlengths 13
433
| label
int64 0
76
| label_text
stringlengths 9
48
| idx
int64 0
10k
| query_idx
int64 0
10k
| positive_idx
int64 0
10k
| negative_idx
int64 0
10k
|
|---|---|---|---|---|---|---|
Is it possible to get another card?
| 39
|
getting_spare_card
| 0
| 0
| 7,713
| 1,417
|
What would the age limit be?
| 1
|
age_limit
| 1
| 1
| 8,777
| 9,825
|
I don't recognize the direct debit payment on my account.
| 28
|
direct_debit_payment_not_recognised
| 2
| 2
| 5,200
| 946
|
What do I need for the identity check?
| 69
|
verify_my_identity
| 3
| 3
| 4,354
| 3,725
|
Can I top-up by cheque?
| 58
|
top_up_by_cash_or_cheque
| 4
| 4
| 8,984
| 7,463
|
my cash withdrawal is pending, why?
| 46
|
pending_cash_withdrawal
| 5
| 5
| 4,055
| 3,631
|
Why is my last cheque deposit taking so long?
| 6
|
balance_not_updated_after_cheque_or_cash_deposit
| 6
| 6
| 3,432
| 4,979
|
Are visa and mastercard accepted
| 73
|
visa_or_mastercard
| 7
| 7
| 1,058
| 6,546
|
I need assistance with activating my new card.
| 0
|
activate_my_card
| 8
| 8
| 2,291
| 7,440
|
I see a direct debit charge that I did not approve
| 28
|
direct_debit_payment_not_recognised
| 9
| 9
| 6,952
| 9,742
|
I want to set up an auto top-up
| 4
|
automatic_top_up
| 10
| 10
| 2,719
| 2,192
|
How many transactions can I make on my disposable card?
| 29
|
disposable_card_limits
| 11
| 11
| 3,257
| 199
|
I would like to get a physical card, but I don't know how. Can you help me?
| 43
|
order_physical_card
| 12
| 12
| 4,630
| 8,906
|
Can I activate my card with the app?
| 0
|
activate_my_card
| 13
| 13
| 758
| 4,188
|
I thought it was free to make a withdrawal. So how much does it cost now?
| 19
|
cash_withdrawal_charge
| 14
| 14
| 31
| 4,824
|
Do you charge extra for exchanging currencies?
| 31
|
exchange_charge
| 15
| 15
| 8,290
| 5,175
|
What's the best way to use a cheque to top up?
| 58
|
top_up_by_cash_or_cheque
| 16
| 16
| 7,133
| 6,156
|
How many active cards can I have?
| 39
|
getting_spare_card
| 17
| 17
| 5,098
| 45
|
When I got cash the exchange rate was wrong
| 76
|
wrong_exchange_rate_for_cash_withdrawal
| 18
| 18
| 6,910
| 9,921
|
I returned something to a store but can't see my refund.
| 51
|
Refund_not_showing_up
| 19
| 19
| 3,013
| 7,569
|
I need my virtual card
| 40
|
getting_virtual_card
| 20
| 20
| 2,395
| 2,474
|
It is extremely important that I cancel the transfer I made yesterday and put the money into a different account. Is this possible?
| 8
|
cancel_transfer
| 21
| 21
| 5,617
| 7,541
|
There are transactions that I did not make on my account, I think someone has my information.
| 22
|
compromised_card
| 22
| 22
| 1,667
| 3,765
|
A withdrawal is showing that I don't recognize
| 20
|
cash_withdrawal_not_recognised
| 23
| 23
| 421
| 8,868
|
Why is there a direct debit fee in the App when I didn't do it?
| 28
|
direct_debit_payment_not_recognised
| 24
| 24
| 3,983
| 3,187
|
I took out money and there is a fee. Why?
| 19
|
cash_withdrawal_charge
| 25
| 25
| 2,562
| 3,893
|
When I tried to top up using my card, all of the money disappeared.
| 62
|
topping_up_by_card
| 26
| 26
| 4,796
| 9,972
|
I wasn't able to use my top up card because the money I put on there wasn't there anymore
| 62
|
topping_up_by_card
| 27
| 27
| 2,546
| 999
|
i transfered and yet it is still pending
| 48
|
pending_transfer
| 28
| 28
| 6,612
| 8,362
|
Who can send me money?
| 50
|
receiving_money
| 29
| 29
| 3,691
| 7,568
|
I anticipate getting a Visa card
| 73
|
visa_or_mastercard
| 30
| 30
| 642
| 770
|
When did you start charging to make a withdrawal? How much is it now? I always thought it was free.
| 19
|
cash_withdrawal_charge
| 31
| 31
| 14
| 587
|
I used foreign currency to buy something and I think the rate applied is incorrect.
| 17
|
card_payment_wrong_exchange_rate
| 32
| 32
| 7,554
| 9,705
|
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.
| 20
|
cash_withdrawal_not_recognised
| 33
| 33
| 6,816
| 4,097
|
What are the exchange rates you assign?
| 32
|
exchange_rate
| 34
| 34
| 9,370
| 105
|
Will I see the transfer in my account within the week?
| 67
|
transfer_timing
| 35
| 35
| 8,715
| 2,963
|
I made a transfer and they haven't received the money I sent them.
| 66
|
transfer_not_received_by_recipient
| 36
| 36
| 3,518
| 5,421
|
I sent some money and the account hasn't recived the transfer I made.
| 66
|
transfer_not_received_by_recipient
| 37
| 37
| 36
| 2,422
|
My money didnt go through after I transferred.
| 7
|
beneficiary_not_allowed
| 38
| 38
| 1,492
| 1,669
|
I see a fee that I think was charged because I paid by card.
| 15
|
card_payment_fee_charged
| 39
| 39
| 3,433
| 1,108
|
My things were stolen and I need to know if I can still use this app.
| 42
|
lost_or_stolen_phone
| 40
| 40
| 3,189
| 4,875
|
Why isn't my refund on my statement?
| 51
|
Refund_not_showing_up
| 41
| 41
| 4,679
| 6,483
|
How long will this transfer from europe take?
| 67
|
transfer_timing
| 42
| 42
| 8,183
| 4,585
|
how do i track the moeney
| 70
|
verify_source_of_funds
| 43
| 43
| 8,188
| 8,841
|
This is terrible, i want to delete my account
| 55
|
terminate_account
| 44
| 44
| 2,436
| 1,277
|
What are the fiat currencies used?
| 36
|
fiat_currency_support
| 45
| 45
| 1,558
| 2,275
|
What should I do if my card payment was cancelled?
| 53
|
reverted_card_payment?
| 46
| 46
| 5,947
| 945
|
I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?
| 76
|
wrong_exchange_rate_for_cash_withdrawal
| 47
| 47
| 2,568
| 7,638
|
In my app, a direct debit payment I didn't do shows in my app
| 28
|
direct_debit_payment_not_recognised
| 48
| 48
| 9,161
| 4,283
|
Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?
| 35
|
failed_transfer
| 49
| 49
| 8,470
| 3,019
|
I tried to get cash out of the ATM but it is taking too long
| 46
|
pending_cash_withdrawal
| 50
| 50
| 8,668
| 519
|
How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked
| 5
|
balance_not_updated_after_bank_transfer
| 51
| 51
| 7,760
| 8,606
|
Can I have a refund for one of your products?
| 52
|
request_refund
| 52
| 52
| 8,404
| 424
|
I need to exchange between different currencies, like GBP and USD. Can I do that with your app?
| 33
|
exchange_via_app
| 53
| 53
| 3,423
| 6,823
|
Can I see where my funds come from?
| 70
|
verify_source_of_funds
| 54
| 54
| 4,858
| 6,424
|
My top-up does not seem to have worked, what went wrong?
| 59
|
top_up_failed
| 55
| 55
| 1,034
| 3,212
|
What is the length of time for one of these items to come to the U.S?
| 12
|
card_delivery_estimate
| 56
| 56
| 6,622
| 7,139
|
Why was I charged extra when transferring?
| 64
|
transfer_fee_charged
| 57
| 57
| 670
| 1,524
|
There was a direct debit from my account and I didn't authorise it
| 28
|
direct_debit_payment_not_recognised
| 58
| 58
| 6,104
| 1,575
|
Why would I get a decline message in a transfer?
| 27
|
declined_transfer
| 59
| 59
| 8,570
| 5,399
|
What is the procedure of unblocking my PIN?
| 49
|
pin_blocked
| 60
| 60
| 4,427
| 2,031
|
Says that my top-up is incomplete?
| 47
|
pending_top_up
| 61
| 61
| 6,665
| 4,780
|
I want to top up by cheque
| 58
|
top_up_by_cash_or_cheque
| 62
| 62
| 4,752
| 7,519
|
Can I stop a transaction?
| 8
|
cancel_transfer
| 63
| 63
| 4,771
| 9,046
|
I see a strange payment in my account.
| 16
|
card_payment_not_recognised
| 64
| 64
| 5,192
| 1,737
|
I got double charged!
| 63
|
transaction_charged_twice
| 65
| 65
| 8,089
| 4,394
|
I seem to be having trouble with my Google Pay Top. Can you please help?
| 2
|
apple_pay_or_google_pay
| 66
| 66
| 1,252
| 2,871
|
Where can I get money from my card?
| 3
|
atm_support
| 67
| 67
| 8,884
| 2,772
|
How old do kids have to be to open an account?
| 1
|
age_limit
| 68
| 68
| 2,862
| 1,598
|
I messed up a transfer and need to reverse it.
| 8
|
cancel_transfer
| 69
| 69
| 4,657
| 2,066
|
Can I have more physical cards?
| 39
|
getting_spare_card
| 70
| 70
| 1,226
| 5,605
|
I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message. What is the problem?
| 7
|
beneficiary_not_allowed
| 71
| 71
| 4,337
| 9,679
|
Do you also have this extra fee on your statement?
| 34
|
extra_charge_on_statement
| 72
| 72
| 4,962
| 7,779
|
Does this app allow currencies to be exchanged?
| 33
|
exchange_via_app
| 73
| 73
| 9,313
| 8,611
|
Why was I declined from getting cash?
| 26
|
declined_cash_withdrawal
| 74
| 74
| 8,066
| 2,160
|
is my pin the same as my passcode
| 38
|
get_physical_card
| 75
| 75
| 2,765
| 3,555
|
Help! I've forgot my app passcode!
| 44
|
passcode_forgotten
| 76
| 76
| 4,597
| 4,754
|
Where do I go to edit my personal details on my account?
| 30
|
edit_personal_details
| 77
| 77
| 7,562
| 4,882
|
Why hasn't my account updated to reflect my current balance?
| 5
|
balance_not_updated_after_bank_transfer
| 78
| 78
| 5,729
| 7,256
|
how many virtual cards can i have, i want 8
| 40
|
getting_virtual_card
| 79
| 79
| 8,319
| 5,756
|
Can I have a tangible form of my virtual card.
| 43
|
order_physical_card
| 80
| 80
| 8,032
| 2,731
|
It looks like my top-up was cancelled
| 61
|
top_up_reverted
| 81
| 81
| 9,807
| 669
|
I've been waiting ages and my PIN hasn't gotten here.
| 38
|
get_physical_card
| 82
| 82
| 4,468
| 2,592
|
I did not receive the right amount of cash.
| 75
|
wrong_amount_of_cash_received
| 83
| 83
| 7,452
| 3,768
|
What are the steps needed to top up with Apple Pay?
| 2
|
apple_pay_or_google_pay
| 84
| 84
| 3,947
| 9,760
|
Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?
| 35
|
failed_transfer
| 85
| 85
| 9,364
| 14
|
Can I use my salary for this?
| 50
|
receiving_money
| 86
| 86
| 6,033
| 9,786
|
Can you tell me your exchange rates?
| 32
|
exchange_rate
| 87
| 87
| 6,664
| 8,682
|
My card isn't letting me purchase something and I wanted to know why.
| 7
|
beneficiary_not_allowed
| 88
| 88
| 1,236
| 9,923
|
When do I set up my card PIN?
| 38
|
get_physical_card
| 89
| 89
| 9,913
| 980
|
What is the daily limit on my card?
| 60
|
top_up_limits
| 90
| 90
| 6,623
| 5,770
|
I decided I no long want something that I ordered, and want a refund. How do I go about doing that?
| 52
|
request_refund
| 91
| 91
| 8,358
| 8,881
|
Are there any discounts for frequent currency exchanges?
| 31
|
exchange_charge
| 92
| 92
| 7,160
| 1,572
|
There is a charge for an additional pound.
| 34
|
extra_charge_on_statement
| 93
| 93
| 5,305
| 7,588
|
Tell me why my transfer is pending.
| 48
|
pending_transfer
| 94
| 94
| 7,242
| 8,751
|
card is being used by someone else
| 22
|
compromised_card
| 95
| 95
| 4,807
| 2,101
|
Why was I charged extra using my card?
| 15
|
card_payment_fee_charged
| 96
| 96
| 4,403
| 8,864
|
I was trying to top up my account and it isn't working
| 59
|
top_up_failed
| 97
| 97
| 8,197
| 8,523
|
Could you please tell me why my card payment didn't work?
| 25
|
declined_card_payment
| 98
| 98
| 8,628
| 7,042
|
Can I use any card and currency?
| 54
|
supported_cards_and_currencies
| 99
| 99
| 1,916
| 6,140
|
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