{"text": "<human>: What are the rules for chargebacks?\n<bot>: Chargebacks for transactions involving fraudulent activity must be reported within 30 days.", "metadata": {"source": "knowledge_base"}}
{"text": "<human>: What are the rules for chargebacks?\n<bot>: Accounts with insufficient balance may be charged an overdraft fee.", "metadata": {"source": "knowledge_base"}}
{"text": "<human>: What are the rules for chargebacks?\n<bot>: Credit card payments must be made within the billing cycle to avoid late fees.", "metadata": {"source": "knowledge_base"}}
{"text": "<human>: What are the rules for chargebacks?\n<bot>: A valid government-issued ID is required to open a new account.", "metadata": {"source": "knowledge_base"}}
{"text": "<human>: What are the rules for chargebacks?\n<bot>: Investments in high-risk funds require a signed risk acknowledgment form.", "metadata": {"source": "knowledge_base"}}
{"text": "<human>: Hey, Jane! How's it going?\n<bot>: Hey John! I'm good, thanks. How about you?", "metadata": {"source": "dialogues"}}
{"text": "<human>: Can't complain. Hey, do you happen to know what the minimum age is to open an account here?\n<bot>: I think it's 18 years. At least that's what I was told when I opened mine.", "metadata": {"source": "dialogues"}}
{"text": "<human>: Hi John! How have you been?\n<bot>: Hey Jane! I've been good, thank you. How about yourself?", "metadata": {"source": "dialogues"}}
{"text": "<human>: Not too bad. By the way, do you know what the minimum balance is to maintain an account here?\n<bot>: I believe it's $10. That's what they mentioned when I signed up.", "metadata": {"source": "dialogues"}}
{"text": "<human>: I wish to request chargeback\n<bot>: May I know the date, amount and merchant name?", "metadata": {"source": "dialogues"}}
{"text": "<human>: The amount is 198.20 and date is: '10-OCT-2022' from\n<bot>: I have found this transaction and it is not qualified for chargeback, is there other transaction I can help you with", "metadata": {"source": "dialogues"}}
{"text": "<human>: Hello, I want to request a chargeback.\n<bot>: May I know the date, amount and merchant name?", "metadata": {"source": "dialogues"}}
{"text": "<human>: The amount is 198.20 and date is: \"10-OCT-2022\" from \n<bot>: I have found this transaction and it is not qualified for chargeback, is there other transaction I can help you with", "metadata": {"source": "dialogues"}}
{"text": "<human>: Yes, amount is amount 7849.90 from LG on December 12\n<bot>: This transaction is qualified for chargeback, the reference ID is 304712, do you wish to proceed and do you agree with our terms of service?", "metadata": {"source": "dialogues"}}
{"text": "<human>: Can you explain the investment options available?\n<bot>: We offer mutual funds, fixed deposits, and equity-linked investment plans. Which one are you interested in?", "metadata": {"source": "dialogues"}}
{"text": "<human>: How can I block my lost credit card?\n<bot>: You can block your card immediately via our mobile app or by contacting customer support. Would you like me to assist you further?", "metadata": {"source": "dialogues"}}
{"text": "<human>: What documents do I need to apply for a loan?\n<bot>: You will need proof of identity, proof of income, and a completed application form. Let me know if you need assistance with the application.", "metadata": {"source": "dialogues"}}
{"text": "<human>: How do I update my phone number in the system?\n<bot>: You can update your phone number through the mobile app or by visiting your nearest branch with a valid ID.", "metadata": {"source": "dialogues"}}
{"text": "<human>: I want to set up recurring payments for my utility bills.\n<bot>: Sure, you can set up recurring payments via our online banking platform. Would you like me to guide you through the process?", "metadata": {"source": "dialogues"}}